Soulpepper is pleased to offer live Audio Description for select performances.

  This symbol in the calendar indicates the performance offers Audio Description. $20 tickets are available for ODSP community members and their invited guests. To participate in the audio described experience patrons must download the MobileConnect APP. For Apple iOS visit: https://apple.co/2JjY6b8 or for Android/Google visit: http://bit.ly/33TXhNY  . Patrons are encouraged to sit as close to the stage as possible, and a recommended seating chart can be found here. A reminder that free tickets are available for Support Persons accompanying a ticket holder with a disability. Please book these seats by calling the Box Office at 416.866.8666


How to participate:

Soulpepper offers Audio Description through the MobileConnect APP. Patrons must download the APP to their smartphone prior to their visit to the theatre. 

1. Download the App. Before you arrive at the theatre, while you are connected to the internet, download the Sennheiser MobileConnect APP to your device. For Apple iOS visit: https://apple.co/2JjY6b8 or for Android/Google visit: http://bit.ly/33TXhNY .

2. Access the Network. Once you arrive at the Young Centre for the Performing Arts, open your device’s WiFi Settings, and join the network “Hearing Assist”. You will be prompted for the password which is: listennow

 3. Select Channel. Open up the MobileConnect App on your device. It will offer you the option to select which theatre or channel you would like to listen to. Select “Described Audio”.

That’s it. Plug in your earphones to your device and you should hear the Audio Description during the performance. If you need to borrow earphones there are some available at the Ticket Pick-Up Desk. If you have questions or require any assistance, our ushers will be happy to assist you.


What is Audio Description:

Audio Description (AD) makes live theatrical events more accessible to people who have differing needs when accessing them via sight, understanding and/ or attention. Patrons who wish to participate, will be able to hear a trained Describer give an audio description of the visual action happening on stage via an Assistive Listening device. 

AD is most often targeted to the Blind/ partially sighted/ low vision (B/ PS/ LV) community. The applications however, include people who are neurodiverse and/ or with sensory sensitivities such as Autism and Tourette, as well as people with a fixed or narrow visual field due to their range of motion of the head, neck or spine.

Audio Description is the Art of Talking Pictorially and is also known as “Visual Translation”. The creativity in what we do presents itself solely through the art of balancing long-established Standards, Codes of Conduct, and the needs of our listeners -- with sensitivity regarding our diverse cultural landscape and language surrounding identity. It is both an art - of accurately and vividly representing works - and a science - of understanding the way listeners effectively process and retain information.


What to expect at a performance with Audio Description?

There is no alteration to the show, and the full performance proceeds as the Director intended without disruption. Patrons who do not require Audio Description will not notice any chance in the performance experience.

Patrons utilizing Audio Description services will be able to experience the performance (including dialogue and sound cues), as well as hear a description of the action taking place on stage through the MobileConnect APP. Patrons are able to control the volume of the Assistive Listening device.

If you have any questions, please contact our Box Office at: 416-866-8666 (Tuesday-Saturday 1:00pm-8:00pm) or by email: BoxOffice@YoungCentre.ca