Soulpepper Box Office
BOX OFFICE WELCOME DESK
The Welcome Desk is located in the atrium of our venue at 50 Tank House Lane in Toronto’s Distillery District. Located right in front of the staircase under the screens.
BOX OFFICE HOURS
Monday: Closed
Tuesday: 1:00pm – 5:00pm
Wednesday: 1:00pm – 5:00pm
Thursday: 1:00pm – 5:00pm
Friday: 1:00pm – 5:00pm
Saturday: 1:00pm – 5:00pm
Sunday: Closed
Tickets set to Will Call can be picked up at the Welcome Desk beginning one hour before the performance.
You can reach us by phone at 416.866.8666 and by email at boxoffice@soulpepper.ca. If you call when the box office is closed, please leave us a voicemail message and a Patron Services Representative will be happy to respond as soon as we are open on the next available day.
TICKETS & PRICING
There are many ways to save from previews to rush tickets and our new Countdown Pricing model.
GIFT CERTIFICATES
Easily purchase Soulpepper gift certificates online for the theatre-lover in your life.
SUBSCRIPTION PACKAGES
Select 4+ plays and save 45% while unlocking a year of exclusive benefits.
If you need to exchange your tickets, please call the Box Office at least 48 hours in advance of your performance date. Tickets can be exchanged for an alternative performance within the same production for a fee of $10 per ticket, subject to availability. Subscriber exchanges can be made at no charge with at least 24 hours notice.
All tickets are subject to:
- For tickets between $10.00 and $39.00: A Service Charge of $3.75 (plus HST) and a Facility Fee of $1.50 (plus HST)
- For tickets above $40.00: A Service Charge of $6.75 (plus HST) and a Facility Fee of $4.00 (plus HST)
In most cases, these fees are included in the price of your ticket.
In the interest of all patrons, latecomers and those who exit during the performance will not be seated until a suitable break in the performance in a seating location determined by the theatre. For some performances, latercomers and re-entry are not permitted.
The use of cameras or sound-recording devices of any kind is prohibited. Any person using an unauthorized recording device will be required to surrender or erase any recordings, photographic or digital images and may be asked to leave. No refunds will be issued.
Soulpepper Theatre is a smoke-free environment.
PLEDGE OF WELCOME
Soulpepper & George Brown Theatre school seek to continually to provide a welcoming and comfortable environment for everyone, and pledges to treat all visitors with the utmost respect and dignity. We ask that visitors reciprocate the same in their treatment of our employees, artists, volunteers and other guests, whether in person or online.
With this in mind, discrimination or harassment of any kind, whether based on race, colour, national origin, religion, creed, gender identity, age, physical, mental or developmental disability, marital status, sexual orientation, political ideology or any other reason, will not be tolerated. Soulpepper reserves the right to remove comments and/or any person who demonstrates violent, discriminatory, or harassing language and/or behavior; and to refuse admission or participation to anyone who has violated these conditions during previous activities.